Return Policy/Warranty
Transmissions
We want you to be delighted with your purchase. Each transmission is custom-made to meet the specifications of your truck and therefore is non-refundable. With that in mind, please make sure your order is correct before submitting it. Once the order is received, cancellations will not be accepted. If a modification is needed, please email us within 24 hours. After that time frame, no changes to the order will be accepted.
All orders are final sales, and refunds will not be issued. However, if a damaged product is received, please get in touch with us within five days of receipt, and we will make every effort to correct it.
Please make sure the shipping address is correct. Any undeliverable address will incur extra fees. Liftgate service is not included with the shipping quote. Should you require a liftgate service, please contact us. Residential deliveries will require a lift gate service. We do not ship to PO Boxes. The transmission ships via a third-party freight company so changing the delivery location and time will create confusion and delay you getting your transmission. Any additional shipping charges during the delivery process will be deducted from the core charge. We do not ship to Hawaii, Alaska or California or Canada.
Parts
We’ve partnered with UPS as our preferred shipping carrier. All quoted rates reflect standard ground shipping. If you need expedited shipping, we’re happy to accommodate—just give us a call, and we’ll help fast-track your order. Once your order ships, you’ll receive a tracking number for your reference. Please keep in mind, since we have choses UPS we are UNABLE TO SHIP to PO BOXES.
You may return a new or unused part within 14 days of the original invoice date for a full refund minus a 25% restocking fee, less shipping plus applicable credit card or financing fees incurred. Please ensure your shipping address is entered correctly. Orders returned to us due to incorrect or undeliverable addresses will be refunded for the product cost only minus a 25% restocking fee and applicable credit card and or financing fees. Shipping fees are non-refundable. If the package is not returned to us, we cannot issue a refund. No returns or refunds on special ordered items or electrical parts will be issued. Returns must be packaged in the original and must include all accessories, hardware, manuals, and registration received from the product. No refunds will be issued after the allotted timeframe.
Parts used in competition, racing, or in any manner other than normal usage are not warranted for wear or breakage. Parts damaged due to improper installation are not returnable.
Installation of parts must follow the manufacturer’s instructions. Parts which show evidence of being used or installed improperly will not be eligible for exchange, refund, or warranty consideration.
RedLine Diesel Power holds full discretion to accept or deny any return.
Specials & Promotions
From time to time, RedLine Transmissions may offer limited-time promotions or specials on select products or transmission builds. These promotions are offered on a limited basis and may include automatic discounts, no-code offers, or build-specific savings, which will be clearly displayed on eligible products when active. Promotions may apply only to specific builds or products, may be available for a limited time, and may be modified or discontinued at any time. All offers may include restrictions or exclusions, cannot be combined with other promotions, are not retroactive, and do not apply to prior purchases or existing orders. Unless otherwise stated, promotions are available to new customers only, and may apply exclusively to online e-commerce purchases or, in some cases, to in-person purchases and installations. RedLine Transmissions reserves the exclusive right to determine promotional eligibility, applicable builds, availability, and any exclusions based on inventory, components, or production capacity.
Warranty
Transmissions include a craftsmanship warranty. RedLine Diesel Power warrants to the original purchaser only any items purchased shall be covered for craftsmanship. A copy of the original receipt must be presented. All warranties are non-transferable and do not cover abuse, including but not limited to broken hard parts, shafts or any damage due to excessive heat or damage done as a result of driving the vehicle under the required fluid levels. It the customers responsibility to check the fluid levels at all times. The warranty does not cover improper installation if RedLine Diesel Power was not the installer of the transmission. The warranty does not cover transmission failure due to improper transmission tuning. Any transmission that has been taken apart or disassembled in any way will not be covered under this warranty. Trucks used for Hot Shot and Snow Plowing, or commercial use will incur a mileage limit. Trucks with a tire size over 35″ must have the appropriate gear ratio at the time of transmission install or the will not be covered under the warranty. Internal transmission hard parts that have not been replaced in the regular rebuilding procedure are not warrantable. Examples, but not limited to planetaries, shafts, front pump, etc. Billet hardened parts that have failed due to abuse or neglect, not defects in workmanship will not be covered under warranty. Manufacturers of these products do not offer any expressed, written or implied warranty for these parts. Electronic sensors and solenoids are not warrantable as they are electronics. The warranty does not cover any costs associated with a failure or defective item insulting but not limited to, loss of use, time, towing, travel charges, storage fees, installation, rentals or fluids. There is no warranty for used parts or customer-supplied parts. Warranty does not include labor or removal or installation of any product including defective items. The warranty coverage will only be valid during the timeframe stated at the time of purchase and will not be extended past that end of term date. Our warranty coverage is tiered, with certain components excluded as the term progresses. Warranty is not extended or renewed on repaired or replaced products as it dates from purchase date of original item. There is a one time limit on rebuilds.
RedLine Diesel Power holds full discretion to accept or deny any warranty claim. Warranty work will be scheduled at the sole discretion of RedLine Diesel Power based on their current schedule, labor and parts availability.
RedLine Diesel Power will cover shipping costs if the transmission meets the warranty criteria, which is at the sole discretion of RedLine, If the transmission is not covered by the warranty, two-way shipping is the responsibility of the customer.
RedLine Diesel Power reserves the exclusive right to determine the course of action regarding the repair and or replacement of any and all warrantable products. Any and all claims for warranty must be evaluated by RedLine Diesel Power. If any claim for warranty repair is determined valid, any and all warranty work will be performed in-house by RedLine Diesel Power. We will not be responsible for any warranty repairs not completed at our facility.
The above is just a warranty overview. Please contact us for detailed warranty information or to review our full policy.
Parts are specific to the manufactures warranty.
Return Process
You must contact us to request an RMA for any returns. We will not accept a part return without prior authorization.
Shipping costs on returned items are non-refundable unless the issue is due to our error (damaged, defective, wrong item sent, etc.) RedLine Diesel Power is under no obligation to pay for any additional labor, shipping or additional costs. Shop rate covered by RedLine Diesel Power is is $50.00/hr US based on Mitchel Labor Guide flat rate times to a maximum coverage amount of $400 US Balance of labor is due by customer. *IMPORTANT* Labor is only paid out if cause of concern is warrantable and is at the sole discretion of RedLine Diesel Power. Fluids and shop supplies are the responsibility of the customer.
Please email Rachel@RedLine-Transmissions.com for an RMA to start the process.
RedLine Diesel Power reserves the right to change and update the warranty policy at any time. For more information please see our terms and conditions
DISCLAIMER OF WARRANTY:. (a) RedLine Diesel Power Inc. shall perform the Service Work in a reasonable manner, provided, however, RedLine Diesel Power Inc. makes no warranty or guarantee of a result. Vehicles which are deemed hazardous to test drive will hold no warranty and make no guarantee of result. Customer shall notify RedLine Diesel Power Inc. of any claim that RedLine Diesel Power Inc. did not reasonably perform the Service Work within ten (10) days after the discovery of same and in no event later than thirty (30) days after the performance of the Service Work. Within a reasonable time after notice from Customer, RedLine Diesel Power Inc., at its sole option, shall correct the Service Work which was not reasonably performed. If RedLine Diesel Power Inc. is unable to correct such Service Work. RedLine Diesel Power Inc., at its sole option, may refund to Customer the amount Customer paid to RedLine Diesel Power Inc. under this Order. These remedies shall be Customer’s exclusive remedies for any breach of this Order by RedLine Diesel Power Inc.. RedLine Diesel Power Inc. shall not be responsible to correct: (i) any condition which reasonably could have been prevented or minimized by Customer, (ii) any condition caused by modifying the vehicle after services were performed (iii) any condition constituting normal wear and tear; (iv) any condition caused by acts of God; (v) any condition caused by abuse or misuse; or (vi) any condition not caused by RedLine Diesel Power Inc.’s failure to reasonably perform the Service Work. (b) customer here by acknowledges that RedLine Diesel Power Inc. nor anyone acting on its behalf has made any affirmation of the fact, representation or promise relating to the service work that has become a basis of this transaction or which creates an express warranty. To the fullest extent permitted by law, RedLine Diesel Power Inc. disclaims any implied warranty of merchantability, fitment for a particular purpose, good and workmanlike services, infringement and those arising out of performance or dealing or usage of trade or any other implied warranty with respect to the service work. (c) There are no warranties, express or implied, made by RedLine Diesel Power Inc. or the manufacturer of any parts or other goods incorporated in the service work, used parts or customer supplied parts. Except for noted limited transmission warranty and the manufacturer’s written warranty applicable to such parts or goods. Such separate manufacturer’s warranty shall be expressly in lieu of any other express or implied warranty, condition or guarantee on said parts or goods. Customer hereby acknowledges that RedLine Diesel Power Inc. has not in any manner adopted the manufacturer’s warranty, as a warranty of RedLine Diesel Power Inc., including without limitation, by performing warranty work under the manufacturer’s warranty, and Customer acknowledges, represents and warrants that it shall look solely to the manufacturer to perform or satisfy any obligation under the manufacturer’s warranty.
